Terms of service

Last updated: October 2025

This website (oola-uk.com) is operated by NK Retail B.V., trading as OOLA. Throughout the site, the terms “we”, “us” and “our” refer to OOLA. OOLA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1. Overview

By accessing or using this website, you agree to be bound by the following Terms of Service (“Terms”). If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. These Terms apply to all users of the website, including browsers, customers, merchants, and content contributors.

2. Company Information

This website is operated by NK Retail B.V., trading as OOLA.
Registered office: Verrijn Stuartlaan 17, 2288 EK Rijswijk, The Netherlands
Chamber of Commerce (KvK): 98567101
VAT number: NL868550048B01
Email: info@oola-uk.com

3. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). Violation of any of these Terms will result in an immediate termination of your Services.

4. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

5. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.

6. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

7. Products and Services

All products are subject to availability. We make every effort to display the colors and images of our products as accurately as possible, but cannot guarantee that your monitor’s display will be accurate. We reserve the right to limit quantities and discontinue products at any time. All products are shipped directly from our suppliers. Customs duties or import fees may apply and are the responsibility of the customer.

8. Orders and Billing Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email or billing address provided at the time the order was made.

9. Shipping

Orders are typically processed within 1–3 working days and delivered within 8–12 working days. While we strive for timely delivery, delays due to customs or unforeseen circumstances may occur. Customers are responsible for providing accurate shipping information.

10. Returns and Refunds

If you are not satisfied with your purchase, you may return your item within 14 days of receipt. Returned items must be unused, in original condition, and include all packaging. The customer may be responsible for (a part of) the return shipping costs. For full details, please see our Refund Policy.

11. Third-Party Tools and Links

We may provide you with access to third-party tools and links. We are not responsible for examining or evaluating their content, and we do not warrant or assume any liability for third-party materials, websites, or services.

12. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, available on our website.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our site may contain typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate at any time without prior notice.

14. Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, to violate any laws, to infringe intellectual property rights, to harass others, or to distribute malicious code. Violation of these prohibitions may result in termination of access.

15. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted or error-free. All products and services are provided 'as is' and without warranties of any kind. Our liability shall be limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify and hold harmless NK Retail B.V., trading as OOLA, its directors, officers, employees, and affiliates from any claims arising out of your breach of these Terms or violation of any law or rights of a third party.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands. If you are a UK consumer, you will also benefit from any mandatory provisions of UK consumer protection law.

18. Contact Information

Questions about the Terms of Service should be sent to info@oola-uk.com.