We ship worldwide.
Shipping is free within the United Kingdom (all UK countries) and Europe.

For destinations outside the UK and Europe, shipping costs £4.
If you cannot select your country at checkout, feel free to contact us.

Your order is prepared and shipped within 2 to 3 working days.

As soon as it leaves our warehouse, you’ll receive a tracking link by email.

Shipping is free within the United Kingdom and Europe.

All other international destinations have a £4 delivery fee.

You have 30 days from the moment you receive your order to return items in new, unused condition.

Before returning anything, please contact us at support@oola-uk.com so we can provide you with the correct return instructions.

Simply email us at support@oola-uk.com with your order number and the item you’d like to return.

We’ll reply with the return steps and the correct address or label.

Once your return arrives and has been checked, refunds are processed within up to 7 working days.

We stay in close contact by email throughout the process so you always know what to expect.

Each product page includes a size guide and short fit notes.

If you’re between two sizes:

• choose the smaller size for a sharper, more tailored look
  
• choose the larger size for a more relaxed, easy fit
  

You can always contact us for personalised sizing help.

You’re welcome to return the item within 30 days if it’s still in new, unworn condition.

We do encourage choosing the right size when possible, both for fit and comfort, and to help reduce unnecessary environmental impact through extra shipping and returns.
If you’re unsure, feel free to ask us for advice before ordering.

Yes. All taxes and duties are included in the prices shown on our website, for all countries worldwide.

We accept major debit and credit cards, as well as secure options such as Apple Pay and PayPal. Payments are processed using trusted, encrypted providers.

We choose honest, comfortable materials designed for everyday wear — such as cotton, wool blends, and carefully selected synthetics for durability and stretch.

We’re continuously working to improve our sourcing and sustainability practices. Like many brands, this is an ongoing worldwide challenge, but we’re committed to steady progress and full transparency.

Care instructions are listed on both the garment label and the product page.

In general:

• wash on a gentle, low-temperature cycle
  
• avoid heavy tumble drying
  
• reshape knits while drying and store them folded
  

Proper care helps your pieces stay looking their best.

For every £100 you spend with OOLA, we plant one tree through our reforestation partners.
These projects restore ecosystems, support biodiversity, and absorb CO₂ over time.

You can read more about this on our Sustainability page.

We design intentionally: timeless pieces, fewer collections, and higher quality.
As we grow, we’re improving our approach to materials, packaging, and suppliers.
Our sustainability page will continue to expand with new updates and commitments.

If your order hasn’t been packed or shipped yet, we can usually help.
Contact us as soon as possible with your order number, and we’ll do our best to update or cancel it.

If it has already shipped, you can still return it once it arrives.

Please contact us immediately with your correct address and order number.
If your order hasn’t been dispatched, we’ll update it for you.
If it’s already on its way, we’ll guide you through the next best steps.