Shipping policy

Last updated: October 2025

This Shipping Policy applies to all purchases made through oola-uk.com and is operated by NK Retail B.V., trading as OOLA. This policy outlines how and when your orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms set forth below.

1. Shipping Coverage

Currently, OOLA ships exclusively to addresses within the United Kingdom and EU. We do not offer worldwide shipping at this time.

2. Processing and Handling Time

Orders are typically processed within 1 to 3 business days after payment has been received. Processing times may be extended during peak periods, promotional events, or due to stock availability. Orders placed on weekends or public holidays could be processed the next working day.

3. Delivery Timeframe

Standard delivery within the United Kingdom generally takes between 8 and 12 business days from the date of dispatch. Please note that these timeframes are estimates and may vary due to external factors such as customs inspections, courier delays, or unforeseen circumstances.

4. Fulfilment and Warehouse Location

All orders are shipped directly from our partner warehouse in Asia. This allows us to offer a wide range of products and maintain efficient global logistics. While we strive to meet our estimated delivery timelines, delays can occasionally occur due to the international nature of fulfillment.

5. Shipping Fees

OOLA offers free standard shipping on all orders within the United Kingdom and EU. No additional handling or delivery fees are applied at checkout.

6. Tracking and Order Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details. Tracking updates may take up to 48 hours to become available after dispatch. Customers are encouraged to monitor the tracking link provided for the most accurate delivery updates.

7. Customs and Import Duties

Orders shipped to the United Kingdom and EU from our partner warehouse in Asia may, in rare cases, be subject to customs duties or import taxes. These charges, if applicable, are the responsibility of the customer. OOLA has no control over such fees and cannot predict their amount.

8. Lost or Delayed Shipments

OOLA is not responsible for delays caused by customs, courier issues, or other factors beyond our control once an order has been handed over to the shipping carrier. If your order has not arrived within 20 business days of dispatch, please contact us at info@oola-uk.com for assistance. We will work with the carrier to investigate and resolve the issue.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of purchase. OOLA is not liable for delays or non-delivery resulting from incorrect or incomplete addresses. If an order is returned due to an incorrect address, the customer may be responsible for any re-shipping costs.

10. Contact Information

For any questions or assistance regarding shipping, please contact us at:

OOLA (oola-uk.com)
Operated by NK Retail B.V., trading as OOLA
Registered office: Rijswijk, The Netherlands
Email: info@oola-uk.com